The US economy has undergone significant shifts towards services and towards information intensive industries. The latter trend has been driven by advances in information technology. These advances have concurrently led to substantial changes in the production and delivery of services,...

Digital technologies have significantly changed service industries, the largest segment of the US economy. The convergence of the creation, consumption, and delivery processes of services cross a range of sectors, followed by rapid industrialization, has had a powerful effect on revenues, job...

Through industrialization, digital technologies are changing the structure of information intensive services. The effects of this evolution are specific to each service category including transactional, functional, content-based, and knowledge-based. Consumer consumption behavior and physical...