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Operations : from factory to service management
Johnston, Robert - 2003
Persistent link: https://www.econbiz.de/10001797855
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E. - In: Journal of service management 35 (2024) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
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Service in Britain : how do we measure up?
Voss, Christopher A.; Johnston, Robert - 1995
Persistent link: https://www.econbiz.de/10002104082
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Service operations management
Johnston, R.; Johnston, Robert; Clark, Graham - 2001 - 1. publ.
Persistent link: https://www.econbiz.de/10001598093
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Service industries : improving competitive performance
Johnston, Robert - In: The service industries journal 8 (1988) 2, pp. 202-211
Persistent link: https://www.econbiz.de/10001050865