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Client intimacy & performance advice : determinants of trust in the public accountant - SME client relationship
Cherry, Michael; McGrath, Dianne; Baumann, Chris - In: Australasian accounting business and finance journal : AABF 12 (2018) 1, pp. 3-32
Persistent link: https://www.econbiz.de/10011919960
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
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An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
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Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
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The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
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The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi; Suzuki, Hideo; Schvaneveldt, Shane J. - In: Total quality management & business excellence 30 (2019) 11, pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung; Lee, Bruce C. Y.; Chen, Ching-Chin - In: Total quality management & business excellence 30 (2019) 13, pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly; Scott-Halsell, Sheila; Kim, Seontaik; … - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909