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Service industry
Service quality
21,605
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Dienstleistungssektor
12,402
Consumer behaviour
8,225
Konsumentenverhalten
8,033
Relationship marketing
7,279
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7,229
Gastronomie
3,297
Gastgewerbe
3,220
Restaurant industry
3,151
Deutschland
3,092
USA
3,022
Hospitality industry
3,017
Qualitätsmanagement
2,977
United States
2,921
Quality management
2,905
Germany
2,756
Wirtschaftsprüfung
2,512
Financial audit
2,506
Krankenhaus
2,421
Hospital
2,405
Theorie
2,375
Theory
2,330
Innovation
1,885
Tourismuswirtschaft
1,705
Tourism industry
1,704
Health care
1,656
Gesundheitsversorgung
1,618
India
1,612
Dienstleistung
1,575
Customer service
1,571
Indien
1,570
Hotel industry
1,517
Hotellerie
1,515
Tourism
1,480
Kundenservice
1,468
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1,465
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Gallouj, Fai͏̈z
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Mattoo, Aaditya
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Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Cuadrado Roura, Juan R.
26
Daniels, Peter W.
26
Miles, Ian D.
25
Djellal, Faridah
24
Kaiser, Ulrich
24
Talib, Faisal
24
Edvardsson, Bo
22
Rahman, Zillur
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Wirtz, Jochen
20
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Audretsch, David B.
18
Witell, Lars
18
Shepherd, Ben
17
Bosch, Gerhard
16
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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OECD
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UNCTAD
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Europäische Kommission
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World Bank
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Edward Elgar Publishing
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USA / Bureau of the Census
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Springer Fachmedien Wiesbaden
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Zentrum für Europäische Wirtschaftsforschung
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Asian Development Bank
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Malaysia / Jabatan Perangkaan
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Thailand / Samnakngān sathiti hǣng chāt
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International Trade Centre
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Organisation for Economic Co-operation and Development
8
Österreichisches Institut für Wirtschaftsforschung
8
Allgemeines Treuunternehmen
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Centre on Transnational Corporations
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Deutsches Institut für Wirtschaftsforschung
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IGI Global
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World Trade Organization
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Deutschland / Statistisches Bundesamt
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
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Friedrich-Ebert-Stiftung
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Instytut Ekonomiky <Kiew>
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Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
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HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
4
Hong Kong / Business Services Statistics Section
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Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Italien / Consiglio nazionale dell'economia e del lavoro
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Nomos Verlagsgesellschaft
4
Steria Mummert Consulting AG
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The service industries journal
270
Journal of business research : JBR
96
The journal of services marketing
85
International journal of production economics
60
Journal of service management
58
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
International journal of services and operations management
33
Regional studies
33
Working paper
33
Discussion paper
32
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
Applied economics
21
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ECONIS (ZBW)
11,332
Other ZBW resources
25
RePEc
18
ArchiDok
17
EconStor
3
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1
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
2
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
3
Mediating role of customer experience between innovation and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
4
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.
;
Magesh, R.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Saved in:
5
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
6
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
9
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
10
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
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