Starting up your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- The Business Excellence Framework -- The 9 principles of Business Excellence -- Assessment criteria -- Assessment instructions -- You can learn from...

Starting up your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- Fundamental Concepts of Excellence - 2013 -- Assessment criteria -- Assessment instructions -- You can learn from those who have better or just...

Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- What does self-assessment mean for an organization? -- What can you gain? -- Assessment criteria -- Assessment instructions -- You can learn from those who have better...

Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- What does self-assessment mean for an organization? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment...

Managing Processes in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Principle of the Book -- What does Self-assessment Mean for an Organization? -- What Can You Gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment instructions...