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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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Artificial intelligence and disruptive technologies in service systems : a bibliometric analysis
Marques, P. Carmona
;
Reis, João
;
Santos, Ricardo
- In:
International journal of innovation and technology …
20
(
2023
)
7
,
pp. 1-33
Persistent link: https://www.econbiz.de/10014435583
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