Introduction to the Book -- Introduction to Service Innovation -- Introduction to Business Model Innovation Cases -- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers -- Survival by “Servicisation”: A Multiple-case Study of the Taiwanese Video Games...

This paper is an evaluation of service sector innovations. It reviews the development of innovations in the sector, including innovation across services and the promotion of new services, and patterns of management and service design. Until the 1990s, it was rare to find researchers and...