Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones Europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72
Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition...
