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Themed articles: ICT governance, strategic alignment and service management
Cater-Steel, Aileen (contributor) - 2009
Persistent link: https://www.econbiz.de/10009520438
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IT service personnel : changing the culture from technology to service
Cater-Steel, Aileen - In: Information systems and new applications in the service …, (pp. 183-192). 2011
Persistent link: https://www.econbiz.de/10009124084
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Education for IT service management standards
Cater-Steel, Aileen; Toleman, Mark - In: Selected readings on information technology management …, (pp. 293-306). 2009
Persistent link: https://www.econbiz.de/10003759410
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Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol; Cater-Steel, Aileen - In: Information systems management 26 (2009) 2, pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
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Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup; Cater-Steel, Aileen; Toleman, Mark; … - In: Information & management : the internat. journal of … 57 (2020) 4, pp. 1-17
Persistent link: https://www.econbiz.de/10012300866
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Information technology governance and service management : frameworks and adaptations
Cater-Steel, Aileen (contributor) - 2009
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
Persistent link: https://www.econbiz.de/10011726281