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~subject:"Service management"
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Service management
Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service quality
11
Beziehungsmarketing
10
Consumer behaviour
10
Dienstleistungsqualität
10
Dienstleistungssektor
10
Konsumentenverhalten
10
Lehrbuch
10
Operations Management
10
Relationship marketing
10
Service industry
9
Services
9
Management
7
Customer satisfaction
6
Human Resource Management
6
Kundenzufriedenheit
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
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English
11
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Johnston, Robert
7
Clark, Graham
5
Bowen, David E.
3
Shulver, Michael
2
Brown, Stephen Walter
1
Clarke, Graham
1
Darani, Tiffany
1
Ehrhart, Karen Holcombe
1
Fisk, Raymond P.
1
Groth, Markus
1
Grönroos, Christian
1
Holtom, Brooks C.
1
Johnston, R.
1
Kong, Xiangyu
1
Michel, Stefan
1
Reynoso, Javier
1
Rubalcaba-Bermejo, Luis
1
Schneider, Benjamin
1
Slack, Nigel
1
Subramony, Mahesh
1
Sundbo, Jon
1
Van Jaarsveld, Danielle
1
Walker, David
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Journal of service management
2
Always learning
1
Handbook of service science ; [Vol. 1]
1
Human resource management review
1
Managing service quality : MSQ ; an international journal
1
Operations management ; Vol. 1
1
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ECONIS (ZBW)
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1
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
2
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
3
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
Saved in:
4
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
5
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
6
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
7
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
8
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003654923
Saved in:
9
Service operations management : improving service delivery
Johnston, Robert
-
2005
-
2. ed
Persistent link: https://www.econbiz.de/10002404900
Saved in:
10
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
Saved in:
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