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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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Service quality and financial performance analysis in low-cost airlines : an integrated multi-criteria quadrant application
Durmaz, Emrah; Akan, Şahap; Bakır, Mahmut - In: International journal of economics and business … 20 (2020) 2, pp. 168-191
Persistent link: https://www.econbiz.de/10012271196
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Exploring service quality of low-cost airlines in Europe : an integrated MCDM approach
Bakır, Mahmut; Akan, Şahap; Durmaz, Emrah - In: Economics and business review 5/19 (2019) 2, pp. 109-130
Persistent link: https://www.econbiz.de/10012158905
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What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
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Building trust in airline service : an empirical study
Susan, Marcellia; Djajadikerta, Hamfri - In: International journal of monetary economics and finance … 17 (2024) 2/3, pp. 247-255
Persistent link: https://www.econbiz.de/10015066146
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Quality of service standards in airlines and hotels
Lauriac, Jacques - 1976
Persistent link: https://www.econbiz.de/10000620768
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Willingness to pay for airline service quality
Martín, Juan Carlos; Román, Conepción; Espino, Raquel - In: Transport reviews : TR 28 (2008) 2, pp. 199-217
Persistent link: https://www.econbiz.de/10003738055
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Editorial: Special issue on distribution and revenue management
Vinod, B. - In: Journal of revenue and pricing management 8 (2009) 2/3, pp. 115-116
Persistent link: https://www.econbiz.de/10003834333