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Managing revenue across retail channels : the interplay of service performance and direct marketing

Lund, Donald J.; Marinova, Detelina - In: Journal of marketing 78 (2014) 5, pp. 99-118

Persistent link: https://www.econbiz.de/10010419895

Die Steuerung von Kundenintegrationsprozessen : Effizienz in Dienstleistungsunternehmen

Fließ, Sabine - 2001 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001601541

Qualitätsmanagement in Direktbanken : die Synthese von Unternehmens- und Kundenorientierung

Meigel-Schleiff, Christina - 2001 - 1. Aufl.

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Assessing service quality at wineries and cellar doors through service mapping

Carlsen, Jack - In: International journal of wine business research : IJWBR 23 (2011) 3, pp. 271-290

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Evaluation of educational hospitals' portal as a tool for patient access to information

Jeddi, Fatemeh Rangraz; Gilasi, Hamidreza; Khademi, Sahar; … - In: International journal of services technology and … 27 (2021) 4/6, pp. 252-264

Persistent link: https://www.econbiz.de/10012667617

Does evaluating teachers make a difference?

Briole, Simon; Maurin, Eric - 2019

In France, secondary school teachers are evaluated every six or seven years by senior experts of the Ministry of education. These external evaluations mostly involve the supervision of one class session and a debriefing interview, but have nonetheless a direct impact on teachers' career...

Persistent link: https://www.econbiz.de/10012003746