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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D. - In: Journal of air transport management 35 (2014), pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
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The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
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Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores
Huang, Hui-chun; Chang, Ya-ting; Yeh, Che-yi; Liao, … - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
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How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui; Yen, Jin-Ru; Chang, Yu-Chun; Woon, Hui Kee - In: Journal of air transport management 52 (2016), pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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Airline brand image, passenger perceived value and loyalty towards full-service and low-cost carriers
Fu, Yan-Kai - In: Tourism review 78 (2023) 6, pp. 1433-1451
Persistent link: https://www.econbiz.de/10014511720
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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
Purpose: In this study, group differences between full-service carriers (FSC) and low-cost carriers (LCC) in loyalty constructs are investigated, revealing the relationship between service quality and loyalty. This work focuses on five dimensions, including tangibility, empathy, assurance,...
Persistent link: https://www.econbiz.de/10014512868
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Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin; Amin, Muslim; Okumus, Fevzi; … - In: Tourism review 77 (2022) 3, pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
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The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Lin, Hsiu-Fen - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1691-1712
Persistent link: https://www.econbiz.de/10014320929