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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H. - In: Services marketing quarterly 35 (2014) 1, pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
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Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
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Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan - In: Services marketing quarterly 37 (2016) 3, pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
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Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
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Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K. - In: International journal of procurement management 6 (2013) 4, pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
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An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric; Fang, Wei-Ta; Lien, Ching-Yu - In: Journal of relationship marketing : innovations & … 15 (2016) 1/2, pp. 35-53
Persistent link: https://www.econbiz.de/10011633596