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~subject:"Service quality"
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Service quality
Einzelhandel
17,780
Retail trade
14,733
Konsumentenverhalten
4,096
Consumer behaviour
4,084
Markttheorie
2,758
Deutschland
1,810
Theorie
1,726
Theory
1,693
Online-Handel
1,500
Online retailing
1,495
Beziehungsmarketing
1,340
Relationship marketing
1,338
Electronic Commerce
1,212
Supply chain
1,159
Lieferkette
1,158
E-commerce
1,149
Germany
1,107
USA
1,101
United States
1,003
Preismanagement
904
Pricing strategy
904
Vertriebsweg
901
Distribution channel
898
Wettbewerb
811
Großbritannien
765
Indien
733
India
721
Brand management
675
Markenführung
675
Kundenzufriedenheit
668
Customer satisfaction
663
United Kingdom
634
Competition
627
Lieferantenmanagement
608
Supplier relationship management
607
Handel
578
Lebensmitteleinzelhandel
564
Food retailing
545
Dienstleistungsqualität
533
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Undetermined
272
Free
70
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Article
470
Book / Working Paper
61
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Article in journal
460
Aufsatz in Zeitschrift
460
Aufsatz im Buch
13
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Graue Literatur
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Non-commercial literature
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8
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8
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8
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6
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6
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6
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5
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5
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4
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1
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1
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1
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English
519
German
10
Russian
2
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Busso, Matias
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Luk, Sherriff T. K.
4
Rabinovich, Elliot
4
Sreekumar
4
Voorhees, Clay M.
4
Arsalan Najmi
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Hunold, Matthias
3
Japutra, Arnold
3
Kalia, Prateek
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Muthers, Johannes
3
Pantano, Eleonora
3
Roggeveen, Anne L.
3
Ruiz-Molina, Maria-Eugenia
3
Röding, Tobias
3
Sharma, Piyush
3
Söderlund, Magnus
3
Ahasanul Haque
2
Ahmed, Waqar
2
Akter, Shahriar
2
Azmin Azliza Aziz
2
Bandyopadhyay, Nirmalya
2
Bang, Nguyen
2
Bhardwaj, Renu
2
Blankson, Charles
2
Boslau, Madlen
2
Bouzaabia, Olfa
2
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IGI Global
2
National Bureau of Economic Research
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
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Journal of retailing and consumer services
70
Journal of business research : JBR
17
The journal of services marketing
17
International journal of retail and distribution management
13
Journal of retailing
11
International journal of retail & distribution management
10
The international review of retail, distribution and consumer research
9
Service business
7
Services marketing quarterly
7
Journal of service management
6
Psychology & marketing
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of internet commerce
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business and globalisation : IJBG
4
International journal of physical distribution and logistics management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of the Academy of Marketing Science
4
African journal of business and economic research : AJBER
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of Indian culture and business management
3
International journal of business performance management
3
International journal of business policy and economics
3
International journal of quality and service sciences
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Omega : the international journal of management science
3
Quality management journal : QMJ
3
The journal of applied business research
3
Transportation research / E : an international journal
3
Decision
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business and emerging markets : IJBEM
2
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ECONIS (ZBW)
531
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1
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531
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1
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
2
The effect of labor on profitability : the role of quality
Ton, Zeynep
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003753099
Saved in:
3
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
4
Best Practice : Management von Service Levels im
Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
5
Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
6
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
7
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
8
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
9
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären
Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
10
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
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