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Service quality
Consumer behaviour
82,876
Konsumentenverhalten
80,396
Niederlande
38,797
Netherlands
24,345
Theorie
10,792
Theory
10,565
Deutschland
9,628
Relationship marketing
9,028
Beziehungsmarketing
9,000
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8,121
Brand management
7,569
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7,528
USA
7,514
Gesetzliche Krankenversicherung
7,235
United States
7,070
Brand image
6,709
Markenimage
6,669
Public health insurance
6,465
Customer satisfaction
5,674
Online-Handel
5,583
Online retailing
5,572
Kundenzufriedenheit
5,517
Social Web
4,799
Social web
4,797
Online-Marketing
4,551
Internet marketing
4,538
Dienstleistungsqualität
4,479
Brand
4,314
Markenartikel
4,313
Einzelhandel
4,301
Retail trade
4,205
Großbritannien
4,126
Werbewirkung
3,674
Electronic Commerce
3,659
Advertising effects
3,636
United Kingdom
3,613
Verbraucherverhalten
3,587
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3,576
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3,552
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Koning, Pierre
15
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
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7
Gaynor, Martin
7
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7
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
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Department of Health, Education, and Welfare
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Freie Universität Berlin
1
Friedrich-Schiller-Universität Jena
1
Hochschul-Informations-System
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
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United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Twentes / Center for Higher Education Policy Studies
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
International journal of services and operations management : IJSOM
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,468
Other ZBW resources
47
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1
The star treatment : estimating the impact of star ratings on Medicare Advantage enrollments
Darden, Michael
;
McCarthy, Ian M.
- In:
Journal of human resources : JHR
50
(
2015
)
4
,
pp. 980-1008
Persistent link: https://www.econbiz.de/10011393074
Saved in:
2
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
3
Patient hospital choice for hip replacement : empirical evidence from the
Netherlands
Beukers, Puck D. C.
;
Kemp, Ron
;
Varkevisser, Marco
- In:
The European journal of health economics : HEPAC ; …
15
(
2014
)
9
,
pp. 927-936
Persistent link: https://www.econbiz.de/10010478193
Saved in:
4
The determinants of festival participants' event loyalty : a focus on millennial participants
Ho, Jie Min
;
Fidella Nga Huong Tiew
;
Abbas Adamu, Adamu
- In:
International journal of event and festival management
13
(
2022
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10013375031
Saved in:
5
Medicare : federal efforts to enhance patient quality of care ; report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives
1996
Persistent link: https://www.econbiz.de/10000618228
Saved in:
6
Qualitätsmanagement in gesetzlichen Krankenkassen : Entwicklung eines marketingorientierten Konzepts zur Erzielung komparativer Wettbewerbsvorteile
Curtius, Bernd
-
1999
Persistent link: https://www.econbiz.de/10000682215
Saved in:
7
Quality of care in the New Mexico medicaid program (1971 - 1975)
Lohr, Kathleen N.
;
Brook, Robert H.
;
Kaufman, Michael A.
-
1980
Persistent link: https://www.econbiz.de/10000006178
Saved in:
8
Mystery Shopping in der Gesetzlichen Krankenversicherung : Einsatz von Testkäufern zur Qualitätssicherung
Hartmann, K.
;
Hodek, J.-M.
;
Greiner, Wolfgang
; …
- In:
Zeitschrift für die gesamte Versicherungswissenschaft …
97
(
2008
)
2
,
pp. 124-143
Persistent link: https://www.econbiz.de/10003730731
Saved in:
9
Does disability explain state-level differences in the quality of Medicare beneficiary hospital inpatient care?
Armour, Brian S.
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003730958
Saved in:
10
Health plan performance measurement : does it affect quality of care for Medicare managed care enrollees?
Bundorf, M. Kate
;
Choudhry, Kavita
;
Baker, Laurence Claude
- In:
Inquiry : a journal of health care organization, …
45
(
2008
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10003769124
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