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~subject:"Service quality"
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Service quality
Warteschlangentheorie
2,769
Queueing theory
2,214
Theorie
392
Theory
379
Markov-Kette
212
Markov chain
209
Mathematische Optimierung
178
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178
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177
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177
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175
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137
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91
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85
Lagerhaltungsmodell
85
Consumer behaviour
81
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81
Dienstleistungsqualität
74
Wahrscheinlichkeitsrechnung
74
Probability theory
73
USA
72
United States
72
Preismanagement
71
Pricing strategy
71
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70
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Debo, Laurens G.
4
Guo, Pengfei
4
Haviv, Moshe
4
Luo, Zhenwei
4
Toktay, L. Beril
4
Van Wassenhove, Luk N.
4
Wang, Yulan
4
Afèche, Philipp
3
Allenby, Greg M.
2
Chandukala, Sandeep R.
2
Dobson, Gregory
2
Hanukov, Gabi
2
Lee, Hsiao-hui
2
Liu, Nan
2
Papier, Felix
2
Sainathan, Arvind
2
Tezcan, Tolga
2
Véricourt, Francis de
2
Yang, Luyi
2
Ajao, Mayowa Gabriel
1
Al-Fatah Karasneh, A.
1
Alberto Moralejo, Isolina
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Alizamir, Saed
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Alotaibi, Youseef
1
Anand, Krishnan S.
1
Anandhan, Vivekanand
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Bilgili, Bilsen
1
Bose, Chayanika
1
Carter, Alix
1
Chai, Qiangfei
1
Chen, Ying-Ju
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
9
Manufacturing & service operations management : M & SOM
5
International journal of production economics
4
Omega : the international journal of management science
4
Operations research
4
Faculty & research / Insead : working paper series
2
Health care management science
2
International journal of production research
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Production and operations management : the flagship research journal of the Production and Operations Management Society
2
Simon Business School working paper
2
Business process management journal
1
ESMT Berlin Working Paper
1
Economics of education review
1
European journal of industrial engineering : EJIE
1
European journal of operational research : EJOR
1
HEC Paris research paper series
1
Handbook of hospitality operations and IT
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management : IJSOM
1
International journal of services technology and management
1
Journal of business economics and management
1
Journal of health economics
1
Journal of marketing research : JMR
1
Journal of retailing
1
Journal of the Operational Research Society : OR
1
Marketing letters : a journal of research in marketing
1
OR spectrum : quantitative approaches in management
1
Operational research : an international journal
1
Praj̄nȧn : journal of social and management sciences
1
RAIRO / Operations research
1
Schriftenreihe innovatives Dienstleistungsmanagement
1
Service business
1
The journal of consumer marketing
1
The service industries journal
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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1
Queuing for expert services
Debo, Laurens G.
;
Toktay, L. Beril
;
Van Wassenhove, Luk N.
- In:
Management science : journal of the Institute for …
54
(
2008
)
8
,
pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
Saved in:
2
Optimal quality, waits and charges in health insurance
Gravelle, Hugh
;
Siciliani, Luigi
- In:
Journal of health economics
27
(
2008
)
3
,
pp. 663-674
Persistent link: https://www.econbiz.de/10003742891
Saved in:
3
Value of priority : is prioritization worth it when you pay for it?
Sainathan, Arvind
(
contributor
);
Dobson, Gregory
(
contributor
)
-
2008
-
Rev.
Persistent link: https://www.econbiz.de/10003784586
Saved in:
4
Waiting lines and self-service
Lambert, Carolyn U.
;
Lee, Kate Wonjae
- In:
Handbook of hospitality operations and IT
,
(pp. 91-108)
.
2008
Persistent link: https://www.econbiz.de/10003807219
Saved in:
5
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
6
An evaluation of "fast track" in A & E : a discrete event simulation approach
Maull, R. S.
;
Smart, P. A.
;
Harris, A.
;
Al-Fatah …
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
Saved in:
7
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
Saved in:
8
Dynamic routing of customers with QoS rank among heterogenous servers
Razmi, Jafar
;
Khodadadi, Seyed Behrouz
- In:
International journal of electronic customer …
4
(
2010
)
4
,
pp. 323-339
Persistent link: https://www.econbiz.de/10008839620
Saved in:
9
Capacity rationing in rental systems with two customer classes and batch arrivals
Papier, Felix
;
Thonemann, Ulrich
- In:
Omega : the international journal of management science
39
(
2011
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10008658452
Saved in:
10
A threshold model for respondent heterogeneity
Chandukala, Sandeep R.
;
Long-Tolbert, Sylvia
;
Allenby, …
- In:
Marketing letters : a journal of research in marketing
22
(
2011
)
2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009160250
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