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~subject:"Service quality"
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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Mexiko
24,874
Mexico
22,249
Theorie
10,573
Wasserversorgung
10,458
Theory
10,393
Relationship marketing
8,973
Beziehungsmarketing
8,942
Water supply
8,509
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7,678
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7,530
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7,489
United States
7,197
Brand image
6,699
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6,658
Customer satisfaction
5,656
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5,558
Online retailing
5,547
Kundenzufriedenheit
5,497
Deutschland
4,857
Social Web
4,746
Social web
4,744
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4,491
Internet marketing
4,480
Dienstleistungsqualität
4,371
Brand
4,302
Markenartikel
4,295
Germany
4,290
Einzelhandel
4,187
Retail trade
4,147
Werbewirkung
3,627
Electronic Commerce
3,598
Advertising effects
3,589
Verbraucherverhalten
3,587
E-commerce
3,492
Experiment
3,464
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3,422
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
Kim, Jinkyung Jenny
7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Health, Education, and Welfare
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Deutschland / Bundeswehr / Universität Hamburg
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Edward Elgar Publishing
1
Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Laboratoire d'Économie Forestière, Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
World Bank Group
1
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Published in...
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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Source
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ECONIS (ZBW)
4,368
Other ZBW resources
48
RePEc
1
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1
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1
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
Saved in:
2
Determinants of the service quality in restaurants : a qualitative analysis
Trujillo, Andrea
;
Vera, Jorge
- In:
International journal of leisure and tourism marketing …
1
(
2009/10
)
3
,
pp. 271-287
Persistent link: https://www.econbiz.de/10003925239
Saved in:
3
Role of consumer knowledge in developing purchase intentions and driving services efficiency across marketing channels in
Mexico
Rajagopal
- In:
Journal of transnational management : the official …
19
(
2014
)
1
,
pp. 107-133
Persistent link: https://www.econbiz.de/10010346055
Saved in:
4
Employee beliefs regarding the impact of unconventional appearance on customers in
Mexico
and Turkey
Karl, Katherine
;
Peluchette, Joy Van Eck
;
McIntyre …
- In:
Employee relations
38
(
2016
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10011459075
Saved in:
5
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
6
Ground roasted coffee consumers' ability to determine actual quality : the use of attributes and the role of education level in
Mexico
Ornelas, Sidney
;
Vera, Jorge
- In:
Journal of food products marketing : innovations in …
25
(
2019
)
1
,
pp. 72-91
Persistent link: https://www.econbiz.de/10012243089
Saved in:
7
Relationship quality as an antecedent of customer relationship proneness : a cross-cultural study between Spain and
Mexico
Olavarría-Jaraba, Ana
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 78-87
Persistent link: https://www.econbiz.de/10011826044
Saved in:
8
Factors that influence consumer loyalty of services acquired via the internet in
Mexico
Juárez-Lóopez, Berenice
;
Ruiz-Santoyo, Grace Aileen
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
4
,
pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
Saved in:
9
Does service quality matter in measuring the performance of water utilities?
Picazo Tadeo, Andrés José
;
Sáez Fernández, …
- In:
Utilities policy : governance, performance, analysis
16
(
2008
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003716813
Saved in:
10
Analyse économétrique des coûts des services d'eau potable et qualité des prestations offertes aux usagers
Bouscasse, Hélène
;
Destandau, François
;
Garcia, Serge
- In:
Revue d'économie industrielle
122
(
2008
)
2
,
pp. 7-26
Persistent link: https://www.econbiz.de/10003743233
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