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~subject:"Service quality"
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Service quality
Consumer behaviour
82,000
Konsumentenverhalten
79,520
Italien
63,139
Italy
40,987
Räumliche Verteilung
17,425
Spatial distribution
17,175
Theorie
15,451
Theory
15,209
Privater Konsum
15,085
Private consumption
15,049
Deutschland
10,493
USA
9,337
Germany
9,255
United States
8,899
Relationship marketing
8,885
Beziehungsmarketing
8,850
Brand management
7,500
Markenführung
7,457
Schätzung
6,880
Brand image
6,628
Estimation
6,628
Markenimage
6,587
Großbritannien
5,776
Customer satisfaction
5,609
Online-Handel
5,475
Online retailing
5,463
Kundenzufriedenheit
5,445
Frankreich
5,264
United Kingdom
5,214
EU-Staaten
5,167
EU countries
5,093
Social Web
4,718
Social web
4,715
Online-Marketing
4,423
Dienstleistungsqualität
4,411
Internet marketing
4,411
France
4,378
China
4,300
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4,276
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lemos, Renata
8
Park, Jungkun
8
Sadun, Raffaella
8
Sparks, Beverley
8
Van Reenen, John
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
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7
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
The TQM journal : the international review of organizational improvement
28
International journal of services and operations management
27
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
Journal of Services Marketing
24
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,403
Other ZBW resources
50
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1
Perceived quality of public services, liquidity constraints, and the demand of private specialist care
Baldini, Massimo
;
Turati, Gilberto
- In:
Empirical economics : a journal of the Institute for …
42
(
2012
)
2
,
pp. 487-511
Persistent link: https://www.econbiz.de/10009522917
Saved in:
2
Does university quality influence the interregional mobility of students and graduates? : the case of
Italy
Ciriaci, Daria
- In:
Regional studies
48
(
2014
)
10
,
pp. 1592-1608
Persistent link: https://www.econbiz.de/10010432236
Saved in:
3
The quality of health care : evidence from
Italy
Jappelli, Tullio
;
Padula, Mario
- In:
Giornale degli economisti e annali di economia
62
(
2003
)
1
,
pp. 7-34
Persistent link: https://www.econbiz.de/10001782470
Saved in:
4
The distributional impact of health public expenditure in Italian regions : what happens when cost-effectiveness and quality matter?
Bianchini, Laura
;
Piazza, Santino
;
Cassone, Alberto
- In:
Economia politica : journal of analytical and …
34
(
2017
)
3
,
pp. 445-469
Persistent link: https://www.econbiz.de/10011809748
Saved in:
5
Spatial inequality in access to healthcare : evidence from an Italian Alpine region
Perucca, Giovanni
;
Piacenza, Massimiliano
;
Turati, Gilberto
- In:
Regional studies : official journal of the Regional …
53
(
2019
)
4
,
pp. 478-489
Persistent link: https://www.econbiz.de/10012210843
Saved in:
6
Investigating the geographic disparity in quality of care : the case of hospital readmission after acute myocardial infarction in
Italy
Wang, Yuxi
;
Ghislandi, Simone
;
Torbica, Aleksandra
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
8
,
pp. 1149-1168
Persistent link: https://www.econbiz.de/10012490496
Saved in:
7
The quality of regional institutional context and museum service provision : evidence from
Italy
Cellini, Roberto
;
Cuccia, Tiziana
;
Ferrante, Livio
; …
- In:
Italian economic journal : official peer-reviewed …
10
(
2024
)
1
,
pp. 155-195
Persistent link: https://www.econbiz.de/10014494154
Saved in:
8
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
9
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
10
Opportunities for craft consumption : analysis of the quality perceived by consumers
Molina, Arturo
;
Aranda, Evangelina
;
Martin, Victor J.
; …
- In:
International journal of globalisation and small …
6
(
2014
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10010483057
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