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~subject:"Service quality"
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Service quality
USA
330,225
United States
291,651
Theorie
49,880
Theory
49,041
Dienstleistungsqualität
20,873
Schätzung
18,547
Efficiency
18,261
Estimation
17,666
Effizienz
16,143
Deutschland
16,120
Germany
13,263
Großbritannien
12,328
EU-Staaten
11,523
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11,073
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10,683
Japan
10,185
Outsourcing
9,985
Welt
9,497
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9,240
Consumer behaviour
8,917
Konsumentenverhalten
8,894
Vereinigte Staaten
8,667
Geldpolitik
8,551
Kosten
8,391
Monetary policy
8,144
Vergleich
7,979
Comparison
7,580
Börsenkurs
7,494
Wirkungsanalyse
7,425
Kanada
7,401
Share price
7,358
Bank
7,283
Impact assessment
7,208
Produktivität
7,051
Productivity
6,988
Canada
6,878
Customer satisfaction
6,807
Kundenzufriedenheit
6,603
Konjunktur
6,125
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4,842
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14
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4
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4
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1
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
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International journal of hospitality management
406
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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All
ECONIS (ZBW)
20,720
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Essays on competitive contracting : an application to the mass transit industry
Nicosia, Nancy
-
2002
Persistent link: https://www.econbiz.de/10003629931
Saved in:
2
Mehr
Effizienz
durch Wettbewerb im SPNV : Illusion oder Wirklichkeit?
Lalive, Rafael
- In:
Die Zukunft des öffentlichen Personennahverkehrs : …
,
(pp. 165-178)
.
2009
Persistent link: https://www.econbiz.de/10014563185
Saved in:
3
Efficiency
evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
4
Progress in the competitive agenda in the postal and delivery sector
Crew, Michael A.
(
contributor
); …
-
2009
Persistent link: https://www.econbiz.de/10003785506
Saved in:
5
Unhealthy insurance markets : search frictions and the cost and quality of health insurance
Cebul, Randall D.
;
Rebitzer, James B.
;
Taylor, Lowell J.
; …
-
2008
Persistent link: https://www.econbiz.de/10003775978
Saved in:
6
Unhealthy insurance markets : search frictions and the cost and quality of health insurance
Cebul, Randall D.
;
Rebitzer, James B.
;
Taylor, Lowell J.
; …
- In:
The American economic review
101
(
2011
)
5
,
pp. 1842-1871
Persistent link: https://www.econbiz.de/10009301102
Saved in:
7
Do high-cost hospitals deliver better care? : evidence from ambulance referral patterns
Doyle, Joseph J.
;
Graves, John A.
;
Gruber, Jonathan
; …
-
2012
Persistent link: https://www.econbiz.de/10009530333
Saved in:
8
The supply of quality in child care centers
Blau, David
;
Mocan, Naci
- In:
The review of economics and statistics
84
(
2002
)
3
,
pp. 483-496
Persistent link: https://www.econbiz.de/10001691405
Saved in:
9
The supply of quality in child care centers
Blau, David
;
Mocan, Naci
-
1999
Persistent link: https://www.econbiz.de/10001399626
Saved in:
10
Progress in the competitive agenda in the postal and delivery sector
Crew, Michael A.
(
contributor
); …
-
2009
processing operations / A. Thomas Bozzo -- 16. Do differences in facility-specific mail processing unit
costs
have implications …
Persistent link: https://www.econbiz.de/10011851656
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