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~subject:"Service quality"
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Service quality
Supply chain
36,507
Lieferkette
35,837
Dienstleistungsqualität
20,854
Lieferantenmanagement
17,493
Supplier relationship management
17,450
Qualitätsmanagement
16,836
Quality management
15,156
Theorie
11,639
Theory
11,546
Vertrag
7,840
Customer satisfaction
6,972
Kundenzufriedenheit
6,770
Relationship marketing
6,403
Beziehungsmarketing
6,394
Contract
6,017
Deutschland
5,581
Consumer behaviour
5,397
Konsumentenverhalten
5,352
Logistik
4,993
Germany
4,913
Logistics
4,813
USA
4,553
United States
4,448
Unternehmensnetzwerk
3,350
Business network
3,340
Risikomanagement
3,169
Risk management
3,104
Wirtschaftsprüfung
2,731
Industrie
2,726
Lagerhaltungsmodell
2,724
Inventory model
2,722
Financial audit
2,719
Manufacturing industries
2,718
Sustainability
2,706
Logistikdienstleister
2,667
Logistics provider
2,666
Electronic Commerce
2,607
Supply Chain Management
2,590
Nachhaltigkeit
2,574
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Undetermined
8,249
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4,841
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Article
15,903
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5,684
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14
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4
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1,346
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1,068
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1,068
research-article
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Hochschulschrift
518
Thesis
395
Collection of articles of several authors
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Sammelwerk
227
Conference paper
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Konferenzbeitrag
159
Case study
155
Fallstudie
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91
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60
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57
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56
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53
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53
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39
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33
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28
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22
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20
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18
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20,073
German
1,345
Undetermined
122
French
33
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10
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6
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4
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4
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4
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3
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1
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1
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
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International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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Source
All
ECONIS (ZBW)
20,701
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
Pulverich, Michael
(
ed.
)
-
2007
-
1. Aufl., Stand Juli 2007
Persistent link: https://www.econbiz.de/10003555648
Saved in:
2
Service Levels in der Praxis : Implementierung und Management
Pulverich, Michael
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 53-72)
.
2007
Persistent link: https://www.econbiz.de/10003643838
Saved in:
3
Best Practice : Management von Service Levels in der Kontraktlogistik ; SLAs aus Dienstleistersicht: eine zweiseitige Angelegenheit
Jung, Klaus-Peter
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 127-135)
.
2007
Persistent link: https://www.econbiz.de/10003643909
Saved in:
4
Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus
(
contributor
);
Bayer, Harald
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
Saved in:
5
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
6
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar
;
Sachdeva, Anish
;
Gupta, Ajay
- In:
International journal of logistics systems and …
35
(
2020
)
2
,
pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
Saved in:
7
Contract
and product quality in platform selling
Zhang, Jianqiang
;
Cao, Qingning
;
He, Xiuli
- In:
European journal of operational research : EJOR
272
(
2019
)
3
,
pp. 928-944
Persistent link: https://www.econbiz.de/10011942681
Saved in:
8
Contract
design in a supply chain considering price and quality dependent demand with customer segmentation
Seifbarghy, Mehdi
;
Nouhi, Khashayar
;
Mahmoudi, Amin
- In:
International journal of production economics
167
(
2015
),
pp. 108-118
Persistent link: https://www.econbiz.de/10011346586
Saved in:
9
Contract
design when quality is co-created in a supply chain
Avinadav, Tal
;
Chernonog, Tatyana
;
Fruchter, Gila E.
; …
- In:
European journal of operational research : EJOR
286
(
2020
)
3
,
pp. 908-918
Persistent link: https://www.econbiz.de/10012291592
Saved in:
10
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
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