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~subject:"Service quality"
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Service quality
Konsumentenverhalten
80,438
Consumer behaviour
80,410
Nachhaltigkeit
24,268
Sustainability
17,297
Nachhaltige Entwicklung
11,718
Sustainable development
11,672
Theorie
10,252
Theory
10,209
Beziehungsmarketing
9,066
Relationship marketing
9,061
Markenführung
7,661
Brand management
7,658
Markenimage
6,723
Brand image
6,700
Deutschland
5,908
Online retailing
5,655
Online-Handel
5,655
Corporate Social Responsibility
5,632
Customer satisfaction
5,568
Kundenzufriedenheit
5,565
Corporate social responsibility
5,493
Germany
5,467
USA
5,155
United States
4,979
Social Web
4,873
Social web
4,873
Online-Marketing
4,563
Internet marketing
4,540
Dienstleistungsqualität
4,395
Brand
4,359
Markenartikel
4,355
Einzelhandel
4,229
Retail trade
4,157
Verbraucherverhalten
3,925
Electronic Commerce
3,693
Werbewirkung
3,640
Welt
3,639
World
3,619
Advertising effects
3,615
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Undetermined
2,369
Free
724
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3,884
Book / Working Paper
511
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Article in journal
3,783
Aufsatz in Zeitschrift
3,783
Aufsatz im Buch
98
Book section
98
Graue Literatur
70
Non-commercial literature
70
Hochschulschrift
67
Arbeitspapier
50
Working Paper
50
Thesis
48
Conference paper
29
Konferenzbeitrag
29
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Case study
4
Fallstudie
4
Konferenzschrift
4
Amtsdruckschrift
1
Conference proceedings
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1
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4,315
German
78
Finnish
1
French
1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Lee, Seonjeong
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
230
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
108
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Total quality management & business excellence
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,395
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1
Sustainable lifestyles : nachhaltige Produkte, Dienstleistungen und Lebensstile hervorbringen: Analyse von Lebensstiltypologien, Gestaltungsmöglichkeiten für Unternehmen, Einbindun...
Heiler, Florian
;
Schmalnauer, Martina
;
Schmutz, Petra
; …
-
2009
Persistent link: https://www.econbiz.de/10003809534
Saved in:
2
Visual quality and sustainability considerations in tolerance optimization : a market-based approach
Hoffenson, Steven
;
Dagman, Andreas
;
Söderberg, Rikard
- In:
International journal of production economics
168
(
2015
),
pp. 167-180
Persistent link: https://www.econbiz.de/10011384625
Saved in:
3
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
4
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
Saved in:
5
Factors influencing customer retention in the parcel delivery industry
Wu, Zonghong
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
6
Qualitätstransparenz für ambulante und stationäre Gesundheitsleistungen : wirtschaftspolitische Handlungsempfehlungen zur Ergänzung der wettbewerblichen Selbststeuerung
Mörsch, Michael
-
2005
Persistent link: https://www.econbiz.de/10002570402
Saved in:
7
Performance excellence : path to integrated management and sustainable success
Kanji, Gopal K.
- In:
Corporate sustainability as a challenge for …
,
(pp. 21-36)
.
2008
Persistent link: https://www.econbiz.de/10003731802
Saved in:
8
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
9
Risikofrei zur Produktdienstleistung (RISP) : ein Projektbericht im Rahmen der Programmlinie Fabrik der Zukunft, Impulsprogramm Nachhaltig Wirtschaften
Fresner, Johannes
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003699499
Saved in:
10
The role of frontline employees in building sustainable customer service
Ekmekci, Ozgur
- In:
SAM advanced management journal : amj
74
(
2009
)
4
,
pp. 11-20
Persistent link: https://www.econbiz.de/10003984173
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