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The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza - In: International journal of quality & reliability management 31 (2014) 4, pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
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An investigation of the internet generation customer loyalty : an empirical study in Indonesia mobile services
Yacob, Syahmardi; Johannes; Edward, Edward; Sulistiyo, Urip - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 24 (2023) 1, pp. 271-281
professional implication for determining the model of consumer loyalty and the internet generation (iGen) in mobile communication …
Persistent link: https://www.econbiz.de/10014371908
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Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag; Wong, Amy - In: International journal of services, economics and management 14 (2023) 4, pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye; Yoon, So-yeon; Bendle, Lawrence J. - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
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Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C. - In: International business and economics research journal 12 (2013) 11, pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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The impact of "e-atmospherics" on physical stores
Poncin, Ingrid; Mimoun, Mohamed Slim Ben - In: Journal of retailing and consumer services 21 (2014) 5, pp. 851-859
Persistent link: https://www.econbiz.de/10010407213
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Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of service management 33 (2022) 1, pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
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The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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Impact of Augmented Reality on Website Quality and Purchase Intention
Mittal, Mitali; Minto, Monira; Gupta, Sharad - 2021
When shopping on the web, customers usually depend on depictions and photographs given on the website. They do this because of a lack of tangibility i.e., they can’t touch and feel the product. Many times consumers do not complete online purchases due to the intangibility of the purchase. Some...
Persistent link: https://www.econbiz.de/10013216152
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Non-immersive virtual reality technologies in real estate : how customer experience drives attitudes toward properties and the service provider
Pleyers, Gordy; Poncin, Ingrid - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305164