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The impact of customer experience on relationship quality with travel agencies in a multichannel environment

Rajaobelina, Lova - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 206-217

Persistent link: https://www.econbiz.de/10011915362

Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction

Bungay Stanier, Michael - 2009

Persistent link: https://www.econbiz.de/10003785206

Service quality in tourism : measurement methods and empirical analysis

Langer, Michael - 1997

Persistent link: https://www.econbiz.de/10008729728

Relational benefits, value, and satisfaction in the relationships between service companies

Ruiz-Molina, María-Eugenia; Gil Saura, Irene; … - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10011289298

Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust

Setó-Pamies, Dolors - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1257-1271

Persistent link: https://www.econbiz.de/10009687538

The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector

Lai, Ivan Ka Wai - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 417-442

Persistent link: https://www.econbiz.de/10010395958

An Alternative to Online Travel Agencies for Retention of Hotel Customers

Bonazzi, Riccardo - 2018

This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...

Persistent link: https://www.econbiz.de/10012908267

Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia

Mursid, Ali; Wu, Cedric Hsi-Jui - In: Journal of Islamic marketing 13 (2022) 3, pp. 628-648

Persistent link: https://www.econbiz.de/10012880208

The balance of the impact of quality and recovery on satisfaction : the case of e-travel

Bernardo, Merce; Llach, Joseph; Marimon, Frederic; … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1390-1404

Persistent link: https://www.econbiz.de/10010207986

What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents

Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012

Persistent link: https://www.econbiz.de/10011941816

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