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Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng; Luo, Xueming; Jiang, Minghua - In: Journal of service research : JSR 16 (2013) 3, pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
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An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
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Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel; Bonuke, Ronald - In: International journal of financial services management … 11 (2023) 4, pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
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An empirical model of customer service quality and customer loyalty in an international electronics company
Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; AL-Sayed, … - In: International journal of electronic business 10 (2012) 1, pp. 39-63
Persistent link: https://www.econbiz.de/10009658700
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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A Study on Customer Loyalty and Satisfaction in Electronics Industry
S, Harisree - 2020
The paper titled, ―A Study On Customer Loyalty & Satisfaction In Electronics Industry‖ focuses on the level of satisfaction and loyalty a customer perceives in an electronics company. The research made use of ANOVA and Independent sample T- test. The results showed that loyalty and...
Persistent link: https://www.econbiz.de/10014101765
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
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Predictors of customer loyalty to mobile service provider in South Africa
Chinomona, Richard; Sandada, Maxwell - In: International business and economics research journal 12 (2013) 12, pp. 1631-1643
Persistent link: https://www.econbiz.de/10010248952
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A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha; Madan, Manish - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10011533034