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Service quality
Deutschland
93
Germany
89
Multinationales Unternehmen
72
Consumer behaviour
70
Konsumentenverhalten
68
Theorie
60
Theory
60
Transnational corporation
60
Beziehungsmarketing
55
Relationship marketing
55
Internationales Management
28
Personalentwicklung
27
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26
Personalpolitik
26
Interkulturelles Management
25
Dienstleistungssektor
24
Russia
24
Service industry
24
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23
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22
Lieferantenmanagement
21
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21
Cross-cultural management
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Humanvermögen
20
Personalmanagement
20
Auslandsaufenthalt
19
Expatriate assignment
19
India
19
Integriertes Management
19
Dienstleistungsqualität
18
Indien
17
Auslandsinvestition
16
Customer satisfaction
16
Foreign investment
16
Kundenzufriedenheit
16
Welt
16
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English
18
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Schumann, Jan Hendrik
10
Wangenheim, Florian von
8
Wünderlich, Nancy V.
7
Hüttel, Björn Armin
4
Evanschitzky, Heiner
2
Komor, Marcin
2
Mende, Martin
2
Uhrich, Fabian
2
Voss, Christopher A.
2
Anderl, Eva
1
Andreassen, Tor W.
1
Ates, Zelal
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Blut, Markus
1
Bowen, David E.
1
Brock, Christian
1
Büttgen, Marion
1
De Keyser, Arne
1
Frank, Felix
1
Grohmann, Marcella Maria
1
Holzmüller, Hartmut H.
1
Jiménez, Fernando R.
1
Kunz, Werner
1
Larivière, Bart
1
Lemon, Katherine N.
1
Malhotra, Neeru
1
Moser, Sabine
1
Mustak, Mekhail
1
März, Armin
1
Paluch, Stefanie
1
Perks, Helen
1
Praxmarer-Carus, Sandra
1
Scherer, Anne
1
Scott, Maura
1
Scott, Maura L.
1
Shainesh, G.
1
Shannon, Randall M.
1
Sirianni, Nancy J.
1
Sousa, Rui
1
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Journal of service research : JSR
4
Journal of business research : JBR
2
Three essays on success factors of digital and non-digital services
2
Journal of international marketing
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Management information systems : mis quarterly
1
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
1
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ECONIS (ZBW)
18
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1
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
2
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
3
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
4
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
5
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
6
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
7
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
8
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
9
Three essays on success factors of digital and non-digital services
Hüttel, Björn Armin
-
2017
Persistent link: https://www.econbiz.de/10011809790
Saved in:
10
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
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