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~subject:"Service quality"
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Service quality
Relationship marketing
26,165
Beziehungsmarketing
25,491
Internet
21,786
Social Web
20,560
Social web
20,529
Consumer behaviour
14,334
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7,173
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4,922
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4,838
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4,386
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3,440
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3,007
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2,977
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2,975
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2,900
Viral marketing
2,769
Virales Marketing
2,765
Marketingmanagement
2,748
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2,723
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2,655
Lieferantenmanagement
2,473
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2,471
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2,464
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2,324
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2,290
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17
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14
Klaus, Philipp
13
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12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
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10
Qu, Hailin
10
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10
Usman, Osly
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9
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8
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7
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Journal of retailing and consumer services
189
International journal of hospitality management
123
Journal of business research : JBR
116
The journal of services marketing
101
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
58
Services marketing quarterly
54
International journal of contemporary hospitality management
50
Journal of service research : JSR
48
Journal of travel and tourism marketing
46
Service business
46
Journal of service management
39
Journal of service research
35
Tourism management : research, policies, practice
33
Cogent business & management
32
The TQM journal : the international review of organizational improvement
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of quality and service sciences
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
24
Journal of air transport management
24
International journal of services and operations management
23
International journal of services, economics and management
23
Managing service quality : MSQ ; an international journal
23
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
Journal of service theory and practice
20
Psychology & marketing
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of services and operations management : IJSOM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of retailing
17
Journal of Asian finance, economics and business : JAFEB
16
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ECONIS (ZBW)
4,366
Other ZBW resources
29
BASE
1
EconStor
1
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1
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation
Lv, Haixia
;
Yu, Guang
;
Wu, Gang
- In:
International journal of information technology and …
17
(
2018
)
3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011896613
Saved in:
2
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
3
Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane
;
Mao, Zhenxing
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
5
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
6
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
7
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
8
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
9
Exploring the impact of social media platform image on hotel customers' visit intention
Ho, Juei-Ling
;
Chen, Kuan-Ying
;
Wang, Lan-Hsun
;
Yeh, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4206-4226
Persistent link: https://www.econbiz.de/10013413353
Saved in:
10
Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy
;
Sridhar, Manohar
- In:
Corporate reputation review : an international journal
19
(
2016
)
1
,
pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
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