//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Collaborative Browsing für int...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
25,335
Relationship marketing
25,332
Electronic Commerce
23,835
E-commerce
21,214
Lieferantenmanagement
17,493
Supplier relationship management
17,450
Consumer behaviour
12,462
Konsumentenverhalten
12,373
Theorie
8,403
Theory
8,351
Deutschland
7,730
Germany
7,212
Internet
6,555
Customer satisfaction
6,506
Kundenzufriedenheit
6,475
Supply chain
6,336
Lieferkette
6,332
Online-Handel
6,055
Online retailing
6,045
Dienstleistungsqualität
5,376
Social web
3,986
Social Web
3,985
Unternehmensdienstleistung
3,708
Business services
3,633
Online-Marketing
3,470
Internet marketing
3,454
USA
3,422
United States
3,309
Unternehmen
3,261
Customer service
3,047
Kundenservice
3,042
Innovation
2,996
Informationstechnik
2,989
Brand management
2,976
Markenführung
2,974
Einzelhandel
2,966
Retail trade
2,885
Vertrauen
2,649
Marketingmanagement
2,645
more ...
less ...
Online availability
All
Undetermined
2,462
Free
807
Type of publication
All
Article
4,569
Book / Working Paper
809
Journal
1
Type of publication (narrower categories)
All
Article in journal
4,263
Aufsatz in Zeitschrift
4,263
Aufsatz im Buch
292
Book section
292
Hochschulschrift
155
Thesis
122
Graue Literatur
117
Non-commercial literature
117
Arbeitspapier
75
Working Paper
75
Collection of articles of several authors
44
Sammelwerk
44
Case study
36
Fallstudie
36
Conference paper
32
Konferenzbeitrag
32
Bibliografie enthalten
26
Bibliography included
26
Aufsatzsammlung
24
Guidebook
10
Konferenzschrift
10
Ratgeber
10
research-article
9
Lehrbuch
8
Textbook
8
Collection of articles written by one author
7
Reprint
7
Sammlung
7
Conference proceedings
6
Forschungsbericht
4
Systematic review
3
Übersichtsarbeit
3
Bibliografie
2
Fallstudiensammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Glossar enthalten
1
Glossary included
1
more ...
less ...
Language
All
English
4,992
German
385
French
3
Italian
1
Dutch
1
Swedish
1
Author
All
Bruhn, Manfred
22
Mattila, Anna S.
22
Prentice, Catherine
22
Han, Heesup
20
McColl-Kennedy, Janet R.
18
Gong, Taeshik
15
Gustafsson, Anders
14
Klaus, Philipp
13
Gil Saura, Irene
12
Sharma, Piyush
12
Stauss, Bernd
12
Usman, Osly
12
Balaji, M. S.
11
Edvardsson, Bo
11
Hammerschmidt, Maik
11
Hollebeek, Linda D.
11
Prybutok, Victor R.
11
Quach, Sara
11
Sreejesh, S.
11
Bauer, Hans H.
10
Falk, Tomas
10
Grégoire, Yany
10
Marimon, Frederic
10
Van Vaerenbergh, Yves
10
Izogo, Ernest Emeka
9
Patterson, Paul G.
9
Qu, Hailin
9
Auh, Seigyoung
8
Georgi, Dominik
8
Osman, Zahir
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Schumann, Jan Hendrik
8
Thaichon, Paramaporn
8
Voorhees, Clay M.
8
Walsh, Gianfranco
8
Bolton, Ruth N.
7
Bonfanti, Angelo
7
Dagger, Tracey S.
7
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
OECD
2
RWTH Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Central Europe Computer Measurement Group
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
1
Erich-Schmidt-Verlag
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Institute of Electrical and Electronics Engineers
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Springer Fachmedien München GmbH
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Berlin
1
Technische Universität Ilmenau
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
219
International journal of hospitality management
156
The journal of services marketing
129
Journal of business research : JBR
125
The service industries journal
102
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
Journal of hospitality marketing & management
68
Journal of service research : JSR
63
Services marketing quarterly
61
International journal of contemporary hospitality management
59
Journal of service management
58
Service business
54
Journal of travel and tourism marketing
52
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of service research
38
The TQM journal : the international review of organizational improvement
38
Cogent business & management
37
Tourism management : research, policies, practice
37
International journal of services and operations management
33
International journal of quality and service sciences
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Asia Pacific journal of marketing and logistics
31
Journal of air transport management
31
International journal of quality & reliability management
29
International journal of services, economics and management
29
Journal of strategic marketing
29
The international journal of bank marketing : IJBM
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
27
Managing service quality : MSQ ; an international journal
27
Journal of service theory and practice
26
Total quality management & business excellence
25
International journal of electronic customer relationship management : IJECRM
24
International journal of productivity and quality management : IJPQM
24
Journal of service theory and practice : JSTP
24
Marketing intelligence & planning
24
Psychology & marketing
24
International journal of production economics
22
International journal of services and operations management : IJSOM
22
Journal of retailing
22
more ...
less ...
Source
All
ECONIS (ZBW)
5,369
Other ZBW resources
10
Showing
1
-
10
of
5,379
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín
;
Coughlan, Joseph
;
Kennedy, Aileen
; …
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
Saved in:
2
The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
Saved in:
3
The vendors' perspective on the choice process of IP telephony
Constantiou, Ioanna D.
;
papazafeiropoulou, Anastasia
- In:
International journal of entrepreneurship and …
9
(
2009
)
1/2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10003848949
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
5
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
Application Service Providing : Entwicklung eines Modells zur Qualitätsmessung
Riedl, René
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002570383
Saved in:
8
Online platform service investment : a bane or a boon for supplier encroachment
Zhang, Xuefeng
;
Li, Guo
;
Liu, Mengqi
;
Sethi, Suresh P.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519394
Saved in:
9
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
10
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->