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~subject:"Service quality"
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Service quality
Qualitätsmanagement
16,856
Quality management
15,176
Einführung
7,933
Implementation
4,517
Dienstleistungsqualität
2,571
Deutschland
2,185
Theorie
2,164
Theory
2,113
Germany
1,875
Product quality
1,621
Produktqualität
1,619
Prozessmanagement
1,301
Business process management
1,174
Standardisierung
1,135
Standardization
1,130
Supply chain
1,056
Lieferkette
1,050
USA
973
Industrie
909
Manufacturing industries
908
Customer satisfaction
907
Kundenzufriedenheit
881
Erfolgsfaktor
863
United States
855
Lean Management
845
Success factor
829
Unternehmenserfolg
819
Lean management
809
Firm performance
807
Organizational change
757
implementation
743
Lean Production
733
Performance measurement
732
SME
731
Lean production
727
KMU
725
Krankenhaus
723
Performance-Messung
718
Organisatorischer Wandel
716
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415
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1,957
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619
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7
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156
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56
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56
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45
Sammelwerk
45
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36
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33
Bibliography included
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29
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25
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22
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18
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18
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16
research-article
13
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10
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9
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4
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3
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3
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2,237
German
352
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1
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1
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
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IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
25
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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All
ECONIS (ZBW)
2,562
Other ZBW resources
21
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1
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
2
Qualitätsmanagementsysteme in Banken : Konzeption und Implementierung im filialgebundenen Standardgeschäft unter besonderer Berücksichtigung der Qualitätsmessung
Klee, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001639676
Saved in:
3
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
Saved in:
4
An exploratory study of business excellence in
implementation
in the United Arab Emirates (UAE) public sector : management and employee perceptions
McAdam, Rodney
;
Keogh, William
;
El Tigani, Adil Ahmed
; …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 426-445
Persistent link: https://www.econbiz.de/10009748524
Saved in:
5
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
6
Benchmarking Six Sigma
implementation
in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
7
Design and blueprinting for total quality management
implementation
in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
8
Examining enterprise resource planning post
implementation
and employees' performance in Smalland medium enterprises using DeLone and McLean's information system success model
Ghani, Erlane K.
;
Siti Aimi Mohamad Yasin
;
Mazurina Mohd Ali
- In:
International journal of financial research
10
(
2019
)
3
,
pp. 153-169
Persistent link: https://www.econbiz.de/10012320488
Saved in:
9
What patients do and their impact on
implementation
: an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
Saved in:
10
Does the
implementation
of quality standards freeze action modes?
Greenhut, Ayala Kobo
;
Magnezi, Racheli
;
Ben-Shlomo, Izhar
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
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