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Quality perceptions and asymmetric switching between brands
Allenby, Greg M.; Rossi, Peter E. - 1990
Persistent link: https://www.econbiz.de/10000811127
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Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus - 1999
Persistent link: https://www.econbiz.de/10000678052
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Dienstleistungsqualität im Handel
Deppisch, Carl Georg - 1997
Persistent link: https://www.econbiz.de/10000959692
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Measuring service quality : the opinion of Europeans about utilities
Ferrari, Pieralda A. (contributor);  … - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10003715378
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Wie Qualitätsinformationen die Krankenhauswahl beeinflussen : eine empirische Untersuchung
Wübker, Ansgar; Sauerland, Dirk; Wübker, Achim - 2008
Persistent link: https://www.econbiz.de/10003717587
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Bedeutung von Krankenhausdatenbanken im Internet aus Nutzersicht : eine informationsökonomische Analyse
Poll, Stephanie - 2008
Persistent link: https://www.econbiz.de/10003719600
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Effects of service setting and other consumers' age on the service perceptions of young consumers
Thakor, Mrugank V.; Suri, Rajneesh; Saleh, Katayoun - In: Journal of retailing 84 (2008) 2, pp. 137-149
Persistent link: https://www.econbiz.de/10003732223
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An exploratory study of the impact of e-service process on online customer satisfaction
Ba, Sulin; Johansson, Wayne C. - In: Production and operations management : an international … 17 (2008) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10003754458