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Service quality benchmarking of amusement parks using a hybrid approach

James, Ajith Tom - In: International journal of quality & reliability management 39 (2022) 4, pp. 1000-1019

Persistent link: https://www.econbiz.de/10013169515

Understanding customer retrials in call centers : preferences for service quality and service speed

Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020

Persistent link: https://www.econbiz.de/10013258710

Factors influencing consumers' convenience shopping of industrial products : a study of kinondoni district

Mkwizu, Kezia H.; Wilbard, Juliana G.; Mbilinyi, Bahati D. - In: Business management review : journal of the University … 21 (2018) 1, pp. 23-33

Persistent link: https://www.econbiz.de/10012051165

Service with a conscience : moral dilemmas in customer service roles

Yagil, Dana; Shultz, Tamar - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 689-711

Persistent link: https://www.econbiz.de/10011707303

Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana

Chiguvi, Douglas - 2023

Persistent link: https://www.econbiz.de/10014281693

A proposed model for measuring service quality in secondary education

Ramseook‐Munhurrun, Prabha; Naidoo, Perunjodi; … - In: International Journal of Quality and Service Sciences 2 (2010) 3, pp. 335-351

Purpose – The aim of this paper is to examine educators' perceptions of service quality in secondary schools. Research into service quality in a secondary educational context is somewhat scant, and where investigations have been undertaken, very little has been conducted from the educators'...

Persistent link: https://www.econbiz.de/10014802457