The present study's objective is to examine the customer satisfaction on cleanliness and other service quality dimensions in Indian Railways. In addition, gender as a moderator in the relationship between various service quality dimensions and passenger satisfaction is studied. The data was...

Purpose - The present study is aimed at examining the antecedents of online shopping user behavior and customer satisfaction. More specifically, (1) the effect of social influence, variety seeking behavior, advertising and convenience on user behavior, and (2) the effect of user behavior on...