In the standard durable-goods-quality model (e.g., Klein and Leffler, 1981; Shapiro, 1982, 1983), the prospect of repeat sales is often adequate to support the provision of high-quality durable goods even when quality is not observable at the time of purchase. We show that when durable goods require...

This study empirically investigates how imperfect information on prices, qualities and search costs affect prices and qualities. We build on a comprehensive dataset on the housing market that encompasses detailed buyer-specific information on mortgages, income and residential status before...

This article is a study focusing on an important area of appliances we inevitably use almost daily and which has a tendency of renewal, diversification and quality improvement – that is the television set. There is a discrepancy between the quality of the products on the market and the one...

The service quality evaluation is undeniably important especially in highly competitive service related industry. However, service quality evaluation is not always straightforward as criteria in evaluation and customer perceptions toward services are intangible measures. This paper presents a...

One key assumption underlying interventions and policies aiming to promote development by increasing the accumulation of human capital, particularly health capital, is that increasing access to and utilisation of health services will translate into health capital. This assumption, from...

This article argues that it is possible to distinguish between the utility of different institutional structures by comparing the quality service that each typed delivers. As the executive agencies of the new public management are considered to be different from the traditional public sector...

There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an...

Research addresses the competitiveness of medical services and evaluates the size of gaps concerning dysfunctions strategic, competitive and operational. Investigate strategic dysfunction and the impact of operational dysfunction in ophthalmology clinics. The sample consists of subjects related...

This paper uses a quality mandatory disclosure policy, the Nursing Home Quality Initiative (NHQI), to investigate how quality "report cards" affect firms' choices of multidimensional product quality. I show that after the introduction of NHQI: (1) the proportion of effort allocated to unreported...

During the last two decades, bundling has become a hot topic for Industrial Organization economists, mainly as a result of legal actions against Microsoft (Crampes and Hollander 2007). In this spirit, the literature has thus far focused on asymmetric settings where one firm holds a monopoly for...