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Service quality
Strategisches Management
40,542
Strategic management
33,219
Qualitätsmanagement
16,944
Quality management
14,531
Theorie
6,694
Theory
6,618
Deutschland
4,698
Unternehmenserfolg
4,223
Germany
4,162
Firm performance
4,039
Organisatorischer Wandel
3,318
Organizational change
3,315
USA
3,022
United States
2,861
Innovationsmanagement
2,852
Dienstleistungsqualität
2,641
Innovation
2,618
Innovation management
2,617
Multinationales Unternehmen
2,604
KMU
2,555
SME
2,543
Management
2,521
Transnational corporation
2,412
Strategische Planung
2,088
Betriebswirtschaftliches Ziel
2,042
Corporate objective
2,042
Unternehmen
1,976
Erfolgsfaktor
1,970
Wettbewerbsstrategie
1,902
Personalmanagement
1,884
Human Resource Management
1,863
Lieferkette
1,815
Supply chain
1,814
Prozessmanagement
1,803
Competitive strategy
1,770
Success factor
1,767
Unternehmensplanung
1,704
Corporate Social Responsibility
1,668
Produktqualität
1,666
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Undetermined
1,042
Free
431
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Article
1,978
Book / Working Paper
646
Journal
7
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Non-commercial literature
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Arbeitspapier
58
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58
Collection of articles of several authors
48
Sammelwerk
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Conference paper
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Konferenzbeitrag
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Bibliografie enthalten
34
Bibliography included
34
Case study
28
Fallstudie
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Konferenzschrift
25
Aufsatzsammlung
23
Amtsdruckschrift
18
Government document
18
Conference proceedings
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Lehrbuch
10
Textbook
9
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8
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8
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4
Ratgeber
4
Collection of articles written by one author
3
Nachschlagewerk
3
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3
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3
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2
Bibliografie
2
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English
2,267
German
370
Czech
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French
1
Polish
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Spanish
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Author
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
National Bureau of Economic Research
4
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
33
International journal of services and operations management
31
International journal of production research
25
International journal of hospitality management
23
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
International journal of services and operations management : IJSOM
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
SpringerLink / Bücher
9
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ECONIS (ZBW)
2,631
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1
Die strategische Bonität : ein Ansatz zur ganzheitlichen prospektiven Kreditprüfung im Firmenkundengeschäft
Böcker, Matthias
-
2000
Persistent link: https://www.econbiz.de/10001495653
Saved in:
2
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
3
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
4
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
5
Better value chains : a matrix for competitive advantage
Hertog, Conrad den
- In:
Journal of business strategy
35
(
2014
)
5
,
pp. 43-48
Persistent link: https://www.econbiz.de/10010469320
Saved in:
6
Competing on excellence : healthcare strategies for a consumer-driven market
Zuckerman, Alan M.
;
Coile, Russell C.
-
2004
Persistent link: https://www.econbiz.de/10001788292
Saved in:
7
Total productive maintenance : strategische Instandhaltung mobiler Anlagen
Zerbst, Marco
-
2000
Persistent link: https://www.econbiz.de/10001476699
Saved in:
8
Operations strategies alignment patterns and service quality : airline global analysis
Alkhatib, Saleh
;
Migdadi, Yazan Khalid Abed-Allah
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 144-156
Persistent link: https://www.econbiz.de/10012309552
Saved in:
9
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
Saved in:
10
Korean Standard Quality Excellence Index for strategic quality planning and improvement
Shin, Nina
;
Park, Sangwook
;
Lee, Soongeun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 735-750
Persistent link: https://www.econbiz.de/10011580730
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