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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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Cost-quality tradeoff in nurse staffing : an exploration of USA hospitals facing market competition
Peng, Xiaosong; Ye, Yuan; Fan, Raymond Lei; Ding, Xin; … - In: International journal of operations & production management 42 (2022) 5, pp. 577-602
Persistent link: https://www.econbiz.de/10013173042
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From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian; Ye, Yijiao; Deng, Xincai - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
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Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
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The impact of nurse staffing on turnover and quality : an empirical examination of nursing care within hospital units
Peng, Xiaosong; Ye, Yuan; Ding, Xin; Chandrasekaran, Aravind - In: Journal of operations management 69 (2023) 7, pp. 1124-1152
Persistent link: https://www.econbiz.de/10014434735