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~subject:"Service quality"
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Service quality
Theorie
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China
11
Hospital
6
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6
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Knowledge transfer
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Lieferkette
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Revenue management
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Revenue-Management
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Supply chain
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linear programming
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Ye, Yijiao
3
Chandrasekaran, Aravind
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Ding, Xin
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Peng, Xiaosong
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Sun, Zhuanzhuan
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Deng, Xincai
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Fan, Raymond Lei
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He, Yanzhen
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Ji, Lijian
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International journal of contemporary hospitality management
2
International journal of hospitality management
1
International journal of operations & production management
1
Journal of operations management
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ECONIS (ZBW)
5
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1
The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng
;
Sun, Zhuanzhuan
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
Saved in:
2
Cost-quality tradeoff in nurse staffing : an exploration of USA hospitals facing market competition
Peng, Xiaosong
;
Ye, Yuan
;
Fan, Raymond Lei
;
Ding, Xin
; …
- In:
International journal of operations & production management
42
(
2022
)
5
,
pp. 577-602
Persistent link: https://www.econbiz.de/10013173042
Saved in:
3
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
4
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
5
The impact of nurse staffing on turnover and quality : an empirical examination of nursing care within hospital units
Peng, Xiaosong
;
Ye, Yuan
;
Ding, Xin
;
Chandrasekaran, Aravind
- In:
Journal of operations management
69
(
2023
)
7
,
pp. 1124-1152
Persistent link: https://www.econbiz.de/10014434735
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