Ho, Chrwan‐jyh; Lau, Hon‐Shiang; Li, Jing - In: International Journal of Operations & Production Management 15 (1995) 6, pp. 59-68
The general practice in implementing an appointment scheduling rule (ASR) is to enforce a certain rule, such as “block appointment”, to schedule customer arrivals in service systems. There are several commonly used ASRs that have been used in such service systems as public and private...