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An analysis of passengers’ ride needs of urban rail transit services : application of quality function deployment

Chan, Catherine Y. P.; Chin, Kwai Sang; Chan, Candace K.; … - In: International journal of quality innovation 5 (2019) 8, pp. 1-21

This study aims to suggest using the interpretation type of deployment of quality function deployment (QFD) as a methodology to understand the passengers’ needs when they situate in the train cars of urban rail, using the East Rail Line (ERL) in Hong Kong as a case study. The result shows that...

Persistent link: https://www.econbiz.de/10012210721

Implementing healthcare service quality enhancement using a cloud-support QFD model integrated with TODIM method and linguistic distribution assessments

Nie, Ru-xin; Tian, Zhang-peng; Chin, Kwai Sang; Wang, … - In: Journal of the Operational Research Society 73 (2022) 2, pp. 207-229

Persistent link: https://www.econbiz.de/10013170116

Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

Persistent link: https://www.econbiz.de/10013546039