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Service quality
Consumer behaviour
21
Customer satisfaction
20
Dienstleistungsqualität
20
Konsumentenverhalten
20
Kundenzufriedenheit
16
Australia
10
China
10
Relationship marketing
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Holiday behaviour
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Complaint management
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Brand image
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Confidence
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Gastgewerbe
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Hospitality industry
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Online-Handel
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Social web
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Vertrauen
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Sparks, Beverley
20
So, Kevin Kam Fung
6
Wang, Ying
5
Weber, Karin
5
Butcher, Ken
4
Bradley, Graham L.
3
Hsu, Cathy H. C.
3
King, Ceridwyn
2
Bradley, Graham
1
Browning, Victoria
1
Hahn, Song-Ee
1
Jin, Xin
1
Lee, Yun Lok
1
McColl-Kennedy, Janet R.
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Trianasari, Nana
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Wilkins, Hugh
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International journal of hospitality management
4
Journal of travel and tourism marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism management : research, policies, practice
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1
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
2
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
3
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
4
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
5
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
6
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
7
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
8
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
9
Technology-enabled services : importance and role of technology readiness
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
Saved in:
10
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
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