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~subject:"Service quality"
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Service quality
Lieferantenmanagement
55
Supplier relationship management
55
Business ethics
46
Sustainability
42
Sweden
38
Customer satisfaction
36
Kundenzufriedenheit
36
Marketing
36
Relationship marketing
36
Corporate social responsibility
35
Supply chain
34
Beziehungsmarketing
32
Sustainable development
31
Norway
30
Corporate Social Responsibility
29
Nachhaltigkeit
29
Supply chain management
29
Unternehmensethik
26
Confidence
25
Vertrauen
25
Nachhaltige Entwicklung
24
B-to-B-Marketing
23
Business-to-business marketing
23
South Africa
23
Trust
23
Lieferkette
22
Environmental management
19
Ethics
18
Norwegen
18
Research
18
Schweden
18
Umweltmanagement
17
Marketing theory
16
Business network
15
Unternehmensnetzwerk
15
Dienstleistungsqualität
14
Globalization
14
KMU
14
SME
14
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7
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1
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Article
15
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13
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13
conceptual-paper
1
research-article
1
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English
15
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Svensson, Göran
14
Padin, Carmen
6
Otero-Neira, Carmen
3
Slåtten, Terje
3
Svari, Sander
3
Edvardsson, Bo
2
Magaña Carrillo, Irma
2
Petzer, Daniel J.
2
Corrada, Maria Santos
1
De Meyer-Heydenrych, Christine F.
1
DeMeyer, Christine F.
1
Ferro, Carlos
1
Høgevold, Nils
1
Kelly, Stephen
1
Mostert, Pierre
1
Ramsay, John
1
Sosa Varela, Juan Carlos
1
Sværi, Sander
1
Wagner, Beverly
1
Zietsman, Mariëtte Louise
1
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International journal of quality and service sciences
4
International Journal of Quality and Service Sciences
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of Services Marketing
1
Journal of business-to-business marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Managing service quality : MSQ ; an international journal
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
13
Other ZBW resources
2
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1
Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John
;
Wagner, Beverly
;
Kelly, Stephen
- In:
International journal of operations & production …
33
(
2013
)
10
,
pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
Saved in:
2
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
3
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
5
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
6
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
7
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
8
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
9
Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
Saved in:
10
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
1
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