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Service quality
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Dash, Manoj Kumar
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Kumar, Santosh
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International journal of services and operations management
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ECONIS (ZBW)
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1
The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Kumar, Sanjeev
;
Dash, Manoj Kumar
- In:
International journal of services, economics and management
6
(
2014
)
4
,
pp. 377-394
Persistent link: https://www.econbiz.de/10011471749
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2
Using analytic hierarchy process to develop hirerarchy structural model of consumer decision making in digital market
Singh, Depeesh Kumar
;
Kumar, Anil
;
Dash, Manoj Kumar
- In:
Asian Academy of Management journal : AAMJ
21
(
2016
)
1
,
pp. 111-136
Persistent link: https://www.econbiz.de/10011665028
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3
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
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4
Train specific services and commuter satisfaction of Delhi Metro : an empirical analysis
Srivastava, Govind Nath
;
Dash, Manoj Kumar
- In:
International journal of business excellence
17
(
2019
)
2
,
pp. 154-170
Persistent link: https://www.econbiz.de/10011997299
Saved in:
5
CRM in Indian banking sector : exploring the critical success factors
Patwardhan, Manoj
;
Srivastava, Pankaj
;
Kumar, Kirti
; …
- In:
International journal of business and emerging markets …
1
(
2008/09
)
3
,
pp. 282-295
Persistent link: https://www.econbiz.de/10003833868
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