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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Norwegen
19,051
Norway
12,116
Theorie
10,692
Theory
10,505
Relationship marketing
9,215
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8,098
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8,058
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6,982
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6,945
Customer satisfaction
5,814
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5,706
Online-Handel
5,677
Online retailing
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5,645
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5,401
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5,277
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5,005
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4,982
Social web
4,980
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4,922
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4,822
Online-Marketing
4,599
Internet marketing
4,588
Einzelhandel
4,530
Dienstleistungsqualität
4,522
Retail trade
4,463
Brand
4,413
Markenartikel
4,408
Electronic Commerce
3,717
Werbewirkung
3,683
Advertising effects
3,644
E-commerce
3,602
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3,589
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3,525
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11
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10
Miao, Li
10
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10
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9
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Qu, Hailin
9
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9
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9
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7
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Journal of retailing and consumer services
237
International journal of hospitality management
196
Journal of business research : JBR
121
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
66
The service industries journal
66
Journal of travel and tourism marketing
64
Journal of service research : JSR
49
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
36
Journal of service management
35
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
27
International journal of services, economics and management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
25
Journal of Services Marketing
24
Journal of retailing
24
Journal of strategic marketing
24
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Marketing intelligence & planning
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
4,517
Other ZBW resources
49
EconStor
1
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1
Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction
Yu, Wantao
;
Ramanathan, Ramakrishnan
- In:
The international review of retail, distribution and …
22
(
2012
)
5
,
pp. 485-505
Persistent link: https://www.econbiz.de/10009690953
Saved in:
2
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
3
Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.
;
LaFleur, Elizabeth K.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 60-66
Persistent link: https://www.econbiz.de/10011556613
Saved in:
4
Effects of utilitarian and hedonic emotion on the use of online banking services
Hung, Wei-Hsi
;
Tseng, Chih-Lang
;
Chang, Fang-Kai
;
Ho, …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012614488
Saved in:
5
Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy
- In:
Journal of international consumer marketing
33
(
2021
)
4
,
pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
Saved in:
6
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
7
Consumer values and service quality perceptions of food truck experiences
Shin, Yeon Ho
;
Kim, Haemi
;
Severt, Kimberly
- In:
International journal of hospitality management
79
(
2019
),
pp. 11-20
Persistent link: https://www.econbiz.de/10012012771
Saved in:
8
Creating utilitarian and hedonic value from website quality and online retail performance
Wang, Edward Shih-Tse
- In:
Journal of electronic commerce in organizations : the …
15
(
2017
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10011735114
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
The impact of quality on health-insurance users' satisfaction in Saudi Arabia : the mediating role of brand image and utilitarian value
AbouRokbah, Safinaz
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1089-1110
Persistent link: https://www.econbiz.de/10014520395
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