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~subject:"Service quality"
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Service quality
Dienstleistung
7,056
Services
4,344
Unternehmensarchitektur
1,598
Enterprise architecture
1,562
Dienstleistungssektor
1,541
Service industry
1,393
services
1,359
Deutschland
1,293
Germany
1,083
Theorie
937
Theory
916
Innovation
853
Freie Berufe
787
Professional services
786
Dienstleistungsqualität
667
USA
488
Betriebliches Informationssystem
480
Innovationsmanagement
472
United States
464
Beziehungsmarketing
451
IT infrastructure
451
Relationship marketing
447
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444
Prozessmanagement
441
Unternehmensdienstleistung
436
IT-Infrastruktur
430
Innovation management
427
Management
422
Marketing
420
Business services
419
Business process management
396
Dienstleistungshandel
396
Trade in services
391
Consumer behaviour
355
Konsumentenverhalten
355
Dienstleistungsmanagement
353
Service management
346
Dienstleistungsmarketing
330
Informationsmanagement
330
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70
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8
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6
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6
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4
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3
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English
534
German
129
French
3
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Author
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Bruhn, Manfred
9
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Blau, Benjamin
4
Gallan, Andrew S.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
De Jager, Johan W.
3
Debo, Laurens G.
3
Falk, Tomas
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Mende, Martin
3
Meran, Georg
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Schwarze, Reimund
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
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The journal of services marketing
29
Journal of service management
25
Journal of service research : JSR
20
Services marketing quarterly
15
The service industries journal
15
SpringerLink / Bücher
14
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Gabler Edition Wissenschaft
8
International journal of services technology and management
7
Journal of business research : JBR
7
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
Service business
6
European review of service economics and management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services, economics and management
5
Journal of service theory and practice : JSTP
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
International journal of contemporary hospitality management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of applied business and economic research
3
International journal of business information systems : IJBIS
3
International journal of innovation management
3
International journal of networking and virtual organisations : IJNVO
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
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ECONIS (ZBW)
664
ArchiDok
1
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1
Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan
;
Zhuang, Yaou
;
Gu, Hao
;
Xu, Xiaofei
; …
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
Saved in:
2
Den Wertbeitrag der IT im Unternehmen ermitteln und steuern
Blankenhorn, Hartmut
- In:
Praktisches IT-Management : Controlling, …
,
(pp. 185-199)
.
2006
Persistent link: https://www.econbiz.de/10009244694
Saved in:
3
Informationssysteme zur Gestaltung und Umsetzung von service-orientierten Geschäftsmodellen
Weiß, Peter
- In:
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
,
(pp. 113-149)
.
2013
Persistent link: https://www.econbiz.de/10010245565
Saved in:
4
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
5
Derivation of agile SOA requirements using collaborative QFD
Sikri, Monika
;
Gell, Rajkumar
- In:
International journal of collaborative enterprise : IJCEnt
4
(
2014
)
4
,
pp. 234-248
Persistent link: https://www.econbiz.de/10011346985
Saved in:
6
A novel replication scheme based on prediction technology in virtual P2P storage platform
Peng, Xiao
;
Zhang, Tienan
- In:
International journal of networking and virtual …
20
(
2019
)
1
,
pp. 90-103
Persistent link: https://www.econbiz.de/10012030860
Saved in:
7
QoS-based web service composition applying an improved genetic algorithm (IGA) method
Shahrokh, Pooya
;
Safi-Esfahani, Faramarz
- In:
International journal of enterprise information systems …
12
(
2016
)
3
,
pp. 60-77
Persistent link: https://www.econbiz.de/10011592038
Saved in:
8
Towards collaborative e-service
Chu, Sung-Chi
;
Cheung, Waiman
;
Leung, Jerrel
;
Chen, Gang
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 242-257
Persistent link: https://www.econbiz.de/10011538224
Saved in:
9
An intelligent-ranking framework for web
services
selection process
Mustafa, Alshaimaa
;
ElYamany, Hany F.
;
Elarabawy, Mohmaud
; …
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 85-107
Persistent link: https://www.econbiz.de/10010505387
Saved in:
10
Analysis of service workflows distribution and service delivery platform parameters
Demydov, Ivan
;
Lavriv, Orest
;
Dobush, Yuriy
;
Buhyl, Bohdan
- In:
International journal of services, economics and management
5
(
2013
)
4
,
pp. 280-290
Persistent link: https://www.econbiz.de/10010428264
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