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~subject:"Service quality"
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Service quality
China
126,719
Dienstleistungsqualität
20,865
Internationale Wirtschaftsbeziehungen
7,701
International economic relations
7,609
Auslandsinvestition
7,339
Foreign investment
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7,136
Economic growth
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6,584
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United States
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Consumer behaviour
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Konsumentenverhalten
6,083
India
5,128
Innovation
5,019
Indien
4,977
Theorie
4,706
Theory
4,635
Unternehmenserfolg
4,572
Firm performance
4,558
Relationship marketing
4,335
Beziehungsmarketing
4,307
Wirtschaftsreform
3,957
Multinationales Unternehmen
3,783
Wirkungsanalyse
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3,676
Transnational corporation
3,669
Welt
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World
3,596
Japan
3,522
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3,357
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
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OECD
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IGI Global
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Springer Fachmedien Wiesbaden
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World Bank
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Hochschulrektorenkonferenz
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World Bank Group
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Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
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Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
293
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
20,712
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
2
Innovation policy, services and internationalisation : the role of technology centres
Martinez-Gomez, Victor
;
Baviera-Puig, Amparo
; …
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 43-54
Persistent link: https://www.econbiz.de/10003964356
Saved in:
3
Effects of service innovation in cultural parks on customer satisfaction
Lin, Shang-Ping
;
Wang, Chuan-Chung
;
Huang, Pi-Yun
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 151-164
Persistent link: https://www.econbiz.de/10010474461
Saved in:
4
Assessing the impact of business incubation services on companies in Indian university-based incubators
Manniledam, Preethi
;
Ramanan, T. Radha
- In:
International journal of business excellence : IJBEX
32
(
2024
)
3
,
pp. 364-379
Persistent link: https://www.econbiz.de/10015060997
Saved in:
5
Reducing customer-directed deviant behavior : the roles of psychological detachment and supervisory unfairness
Song, Young Ho
;
Skarlicki, Daniel P.
;
Shao, Ruodan
; …
- In:
Journal of management
47
(
2021
)
8
,
pp. 2008-2036
Persistent link: https://www.econbiz.de/10012626341
Saved in:
6
Are abnormal audit fees informative about audit quality? : the moderating role of office resource availability
Krishnan, Gopal
;
Tanyi, Paul
- In:
International journal of auditing : IJA
28
(
2024
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10014468775
Saved in:
7
Proportional QoS in differentiated services networks: capacity management, equilibrium analysis and elastic demands
Menache, Ishai
;
Shimkin, Nahum
- In:
Internet and network economics : first international …
,
(pp. 728-737)
.
2005
Persistent link: https://www.econbiz.de/10003276820
Saved in:
8
The interaction of major resources and their influence on waiting times in a multi-stage restaurant
Hwang, Johye
;
Lambert, Carolyn U.
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 541-551
Persistent link: https://www.econbiz.de/10003860306
Saved in:
9
The academic impact of multi-track year-round school calendars : a response to school overcrowding
Graves, Jennifer
- In:
Journal of urban economics
67
(
2010
)
3
,
pp. 378-391
Persistent link: https://www.econbiz.de/10003972302
Saved in:
10
Capacity rationing in rental systems with two customer classes and batch arrivals
Papier, Felix
;
Thonemann, Ulrich
- In:
Omega : the international journal of management science
39
(
2011
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10008658452
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