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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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Essays on innovation roles and options
Bhardwaj, Gunjan - 2015
Persistent link: https://www.econbiz.de/10011504473
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Customer input management in service processes : needs and tools
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of business innovation and research 9 (2015) 1, pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
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Enhancing customer satisfaction through quality management practices
Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
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Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
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Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus - In: Stakeholder im Fokus : Management-Ansätze für …, (pp. 219-256). 2017
Persistent link: https://www.econbiz.de/10011614375
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Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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A model for ageing-home-care service process improvement
Yu, Shu-yan; Shie, An-jin - In: International journal of management, economics and … 6 (2017), pp. 185-198
The purpose of this study was to develop an integrated model to improve service processes in ageing-home-care. According to the literature, existing service processes have potential service failures that affect service quality and efficacy. However, most previous studies have only focused on...
Persistent link: https://www.econbiz.de/10011779779
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Lean Six Sigma application in healthcare of patients
Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282
Persistent link: https://www.econbiz.de/10011858586