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Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; … - In: Journal of relationship marketing : innovations & … 7 (2008) 3, pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
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Customer loyalty development : the role of switching costs
Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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A comparison of private and public sector performance
Caemmerer, Barbara; Dewar, Alistair - In: The journal of applied business research 29 (2013) 5, pp. 1451-1458
Persistent link: https://www.econbiz.de/10010198161
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370
Persistent link: https://www.econbiz.de/10008937450