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~subject:"Service quality"
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Service quality
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
10
Kundenzufriedenheit
9
Beziehungsmarketing
8
Relationship marketing
8
Customer experience
5
Dienstleistungsqualität
5
Einzelhandel
4
Retail trade
4
Betriebliche Wertschöpfung
3
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Future time perspective
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Führungsstil
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Leadership style
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Service-Dominant Logic
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Service-dominant logic
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Tourism industry
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Tourismuswirtschaft
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Value creation
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Alternde Bevölkerung
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B-to-B-Marketing
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B2B
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Business-to-business marketing
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CX
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Cognition
2
Company behavior
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Compliance
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Creativity
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Crisis
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Customer attractiveness
2
Customer integration
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Kuppelwieser, Volker
4
Klaus, Philipp
3
Tuzovic, Sven
2
Finsterwalder, Jörg
1
Heinonen, Kristina
1
Hollebeek, Linda D.
1
Kuppelwieser, Volker G.
1
Manthiou, Aikaterini
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Simpson, Merlin C.
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Journal of retailing and consumer services
2
Health marketing quarterly
1
Journal of business research : JBR
1
The journal of services marketing
1
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ECONIS (ZBW)
5
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1
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
2
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
3
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
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