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From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven; Simpson, Merlin C.; Kuppelwieser, Volker G. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
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Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven; Kuppelwieser, Volker - In: Health marketing quarterly 33 (2016) 2, pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
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Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of business research : JBR 126 (2021), pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
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Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp; Kuppelwieser, Volker; Heinonen, Kristina - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
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The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378
Persistent link: https://www.econbiz.de/10013407509