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Physical attractiveness stereotypes and service quality in customer-server encounters

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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126

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Does job standardization increase organizational citizenship behavior?

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Tip-collection strategies, service guarantees, and consumer evaluations of group package tours

Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: Journal of travel research : a quarterly publication of … 47 (2009) 4, pp. 523-534

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Should a lower-price service offer a full-satisfaction guarantee?

Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272

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Job standardization and service quality : the mediating role of prosocial service behaviors

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Measuring memorable dining experiences and related emotions in fine dining restaurants

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Can perceived coolness enhance memorable customer experience? : the role of customer engagement

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