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~subject:"Service quality"
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Service quality
Consumer behaviour
82,091
Konsumentenverhalten
79,610
Werbung
13,797
Advertising
11,267
Theorie
10,869
Theory
10,655
Emotion
10,573
Relationship marketing
9,213
Beziehungsmarketing
9,175
Brand management
8,127
Markenführung
8,068
Werbewirkung
7,929
Advertising effects
7,703
Brand image
6,941
Markenimage
6,909
USA
6,133
Customer satisfaction
5,928
Online-Marketing
5,909
Internet marketing
5,892
Kundenzufriedenheit
5,763
United States
5,732
Online-Handel
5,508
Online retailing
5,498
Deutschland
5,237
Social Web
5,230
Social web
5,226
Markenartikel
4,581
Dienstleistungsqualität
4,555
Germany
4,509
Brand
4,507
Einzelhandel
4,262
Retail trade
4,199
Experiment
4,029
Electronic Commerce
3,676
Verbraucherverhalten
3,584
E-commerce
3,559
Marketingmanagement
3,210
Marketing management
3,190
Pricing strategy
3,119
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2,446
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Quach, Sara
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Sparks, Beverley
8
Söderlund, Magnus
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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CRC Press.
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
237
International journal of hospitality management
215
Journal of business research : JBR
125
The journal of services marketing
108
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
78
Services marketing quarterly
70
The service industries journal
68
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
40
Journal of service management
36
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Tourism management : research, policies, practice
32
Journal of service research
30
The international journal of bank marketing : IJBM
29
Journal of Services Marketing
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of strategic marketing
25
Total quality management & business excellence
25
Journal of the Academy of Marketing Science
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of business information systems : IJBIS
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
International journal of quality & reliability management
20
Journal of internet commerce
20
Technological forecasting & social change : an international journal
20
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ECONIS (ZBW)
4,552
Other ZBW resources
53
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1
Signalling effect of daily deal promotion for a start-up service provider
Zhao, Ming
;
Wang, Yulan
;
Gan, Xianghua
- In:
Journal of the Operational Research Society : OR
67
(
2016
)
2
,
pp. 280-293
Persistent link: https://www.econbiz.de/10011516488
Saved in:
2
Investigating the impact of
advertising
on customers’ behavioral intentions : a case of agriculture bank
Mandan, Momeni
;
Hossein, Safarzadeh
;
Furuzandeh, Askary
- In:
Business and Economic Research : BER
3
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009779806
Saved in:
3
The effects of advertised quality emphasis and objective quality on sales
Kopalle, Praveen K.
;
Fisher, Robert J.
;
Sud, Bharat L.
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 114-126
Persistent link: https://www.econbiz.de/10011697522
Saved in:
4
Effects of quality and price appeals on consumers' internal reference prices and quality perceptions
Shirai, Miyuri
- In:
Modern economy
5
(
2014
)
8
,
pp. 831-840
Persistent link: https://www.econbiz.de/10011285053
Saved in:
5
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
6
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
7
Investigating the quality of online advertisement : a model of evaluation criteria
Tsironis, Loukas K.
- In:
International journal of decision sciences, risk and …
9
(
2020
)
4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012507888
Saved in:
8
Determinants of assessing the quality of
advertising
services : the perspective of enterprises active and inactive in
advertising
Bachnik, Katarzyna
;
Nowacki, Robert
;
Szopiński, Tomasz S.
- In:
Journal of business research : JBR
88
(
2018
),
pp. 474-480
Persistent link: https://www.econbiz.de/10011869923
Saved in:
9
Consumer reliance on intangible versus tangible attributes in service evaluation : the role of construal level
Ding, Ying
;
Keh, Hean Tat
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 848-865
Persistent link: https://www.econbiz.de/10011779537
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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