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Enabling a transformative service system by modeling quality dynamics

Akter, Shahriar; Wamba, Samuel Fosso; D'Ambra, John - In: International journal of production economics 207 (2019), pp. 210-226

Persistent link: https://www.econbiz.de/10011957888

Audit mandates, audit firms, and auditors

Breuer, Matthias; Le, Anthony; Vetter, Felix - 2023 - This version: September 2023

creating demand for low-quality audits, originating from involuntarily audited firms, in a market with differentiated audit … of low-quality audits. …

Persistent link: https://www.econbiz.de/10014370468

Impact of hotel service quality on the loyalty of customers

Jasinskas, Edmundas; Štreimikienė, Dalia; Svagzdiene, … - In: Economic research 29 (2016) 1, pp. 559-572

Persistent link: https://www.econbiz.de/10012221720

Some particularities of rural tourism management in Romania through indirect quantification

Gheorghe, Alina; Udrescu, Mircea - In: Academic journal of economic studies 2 (2016) 4, pp. 90-97

Persistent link: https://www.econbiz.de/10011580383

Search among queues under quality differentiation

Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623

Persistent link: https://www.econbiz.de/10012062720

International postgraduate students' perceptions of service quality

Chaguluka, Chancy; Ramraj, Andrisha Beharry; Amolo, John - In: Problems and perspectives in management : PPM ; … 16 (2018) 2, pp. 438-448

Persistent link: https://www.econbiz.de/10011986577

Service product design and consumer refund policies

Huang, Xiao; Zhang, Dan - In: Marketing science : the marketing journal of the … 39 (2020) 2, pp. 366-381

Persistent link: https://www.econbiz.de/10012212452

The influence of the quality of internet banking services on customer loyalty

Lotko, Aleksander - In: European research studies 25 (2022) 2B, pp. 259-276

Persistent link: https://www.econbiz.de/10013532125

The Determinants of Service Quality and its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia)

Wahyuni, Salamah - 2018

services.Novelty – A high quality of Islamic banking services significantly affects customer satisfaction. In an effort to …Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its … banking services.Further, multiple regression analysis was used to analyze the influence of the quality of Islamic banking …

Persistent link: https://www.econbiz.de/10012926692

Simplifying Credit Scoring Rules Using LVQ PSO

Lanzarini, Laura - 2017

One of the key elements in the banking industry rely on the appropriate selection of customers. In order to manage credit risk, banks dedicate special efforts in order to classify customers according to their risk. The usual decision making process consists in gathering personal and financial...

Persistent link: https://www.econbiz.de/10012958673

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