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The foreign remittances are one of the most important and stable sources of foreign exchange for Indian economy. The users of this foreign currency are the relatives and dependents of the NRIs working abroad. This paper focuses on the empirical analysis of perceived satisfaction of the customers...
Persistent link: https://www.econbiz.de/10013099567
Banking industry has been the mainstay of Indian economy. Lately its competitiveness has increased manifold. In order to enhance their customer base banks have been introducing innovative services including that of high quality ATM facility. In the present research paper, an attempt has been...
Persistent link: https://www.econbiz.de/10013105276
The significance of banking in any economy can never be overlooked. These banks provide a flow to the money which is the life blood of any economy. Banking Revolution through ATMs has made banks available in almost all the streets of the country by both public as well as private sector banks....
Persistent link: https://www.econbiz.de/10013053462
Health care industry is often referred to a sunrise industry for management professionals, which is often despised from consumer point of view. Health care consumer’s satisfaction is very essential parameter to measure the success of health organizations. Patient satisfaction is assumed to be...
Persistent link: https://www.econbiz.de/10014180538
There is overwhelming evidence that emotions are a significant determinant of consumer behavior. A customer may get angry if he feels that he is being treated unfairly by his supplier and that may make him more likely to switch to an alternative provider. We model the strategic interaction...
Persistent link: https://www.econbiz.de/10014040057
We present an optimal-control model where tipping behavior creates reputation that affects future service. Tipping and reputation can evolve in four path prototypes: converging to an interior equilibrium; converging to minimum tips and reputation; and two prototypes that start differently but...
Persistent link: https://www.econbiz.de/10014048471
Despite the accelerated pace at which progress in wireless technologies occurs, it is not uncommon to observe that some Mobile Operators (MOs) do not upgrade their mobile services, while their competitors adopt the newest technological standards. I propose an explanation for this apparent...
Persistent link: https://www.econbiz.de/10014193979
Ziel dieses Papers ist es, im Hinblick auf die in Deutschland geplante Einführung eines Qualitätsanreizsystems bei Elektrizitätsnetzbetreibern, eine geeignete Methode für die hierfür notwendige Bewertung der Netzzuverlässigkeit gleichbedeutend mit den wohlfahrtswirksamen Stromausfallkosten...
Persistent link: https://www.econbiz.de/10003850476
Problem definition: We study customer-centric privacy management in service systems and explore the consequences of extended control over personal information by customers in such systems.Methodology: We adopt a stylized queueing model to capture a service environment that features a service...
Persistent link: https://www.econbiz.de/10012312561
This study focuses on customers' level of satisfaction in the hotel industry. In this case, the level of satisfaction represents an index that links customers' satisfaction with the firm's effort to offer not only effective accommodation services, but other services as well. Under these...
Persistent link: https://www.econbiz.de/10012994438