The foreign remittances are one of the most important and stable sources of foreign exchange for Indian economy. The users of this foreign currency are the relatives and dependents of the NRIs working abroad. This paper focuses on the empirical analysis of perceived satisfaction of the customers...

Banking industry has been the mainstay of Indian economy. Lately its competitiveness has increased manifold. In order to enhance their customer base banks have been introducing innovative services including that of high quality ATM facility. In the present research paper, an attempt has been...

The significance of banking in any economy can never be overlooked. These banks provide a flow to the money which is the life blood of any economy. Banking Revolution through ATMs has made banks available in almost all the streets of the country by both public as well as private sector banks....

Ziel dieses Papers ist es, im Hinblick auf die in Deutschland geplante Einführung eines Qualitätsanreizsystems bei Elektrizitätsnetzbetreibern, eine geeignete Methode für die hierfür notwendige Bewertung der Netzzuverlässigkeit gleichbedeutend mit den wohlfahrtswirksamen Stromausfallkosten...

Purpose – This study aims to bridge the gap in the literature in measuring the service quality in E-commerce such as process quality, outcome quality and recovery towards customer's satisfaction. Design/methodology/ approach – A field survey carried out with the help of questionnaire derived...

Problem definition: We study customer-centric privacy management in service systems and explore the consequences of extended control over personal information by customers in such systems.Methodology: We adopt a stylized queueing model to capture a service environment that features a service...

Health care industry is often referred to a sunrise industry for management professionals, which is often despised from consumer point of view. Health care consumer’s satisfaction is very essential parameter to measure the success of health organizations. Patient satisfaction is assumed to be...

In today’s healthcare services particularly medical-care market has been blamed to be polluted in economy country-wise such as Bangladesh. Doctors here are blamed for requiring patients’ unnecessary tests for doctor’s own monetary gains. These are no different in case of universal...

In the 21st Century banking-services, customers compete for comparative time-saving-options and banking-service-providers compete for maximizing profits. In this setup, many factors are unpredictable. Perceived-risk-factors (PR) have been undermining the progression of using bank-led...

Exploiting a natural experiment for New York City restaurants we analyze whether consumers’ quality perception is influenced by newly appearing expert opinion. As the leading restaurant guide Zagat has rated New York City’s restaurants since 1979 by drawing on consumer surveys. In 2005, with...